Rwanda

Accommodations in Rwanda, from hotels and lodge to tented camps, range from reliable tourist standards to highly acclaimed properties. Many lodges and camps are designed to blend with the surrounding environment, particularly near national parks, offering proximity to wildlife while maintaining modern amenities.

Very occasionally, circumstances beyond Bench Africa’s control may require a change in the confirmed accommodation. Efforts will be made to provide advance notice, though up-to-date details about any substitute property may not always be available.

General Information

In Rwanda, formal attire is generally unnecessary.

For gorilla trekking, hiking, and wildlife viewing, practical clothing is essential. Lightweight, breathable fabrics in neutral or muted colours are best. Long-sleeved shirts, long trousers, and a hat will protect against sun and insects, while sturdy walking shoes or hiking boots are recommended for rough trails and forested paths. A warm fleece or jacket is useful for cooler mornings and evenings, especially in the highlands. A lightweight raincoat is advisable as showers are possible throughout the year.

On safari, casual cotton clothing is the most practical. Opting for calm, neutral colours like tan or khaki is advisable, although a specific bush outfit is not essential. It is recommended to wear some form of sun-protective headgear, and sunglasses are essential.

Dress is informal at lodges and camps, but consider covering arms and legs in the evenings to minimise insect bites. Comfortable trainers or sandals are suitable for relaxing around the lodge.

Most hotels, lodges, and camps provide laundry services, often included, but if you have a tight schedule, it’s best to check in advance that your clothes will be ready.

Packing Checklist

• Hat for protection from the sun
• Good quality sunglasses preferably polarized
• Binoculars
• Torch
• Camera, charger and adaptor
• If you wear contact lenses, we recommend that you bring along a pair of glasses in case of dust irritation.
• Good walking shoes, trainers as well as sandals
• Socks (long socks, if you are doing a gorilla trek)
• Shorts/skirts
• Tracksuit
• Long trousers/slacks
• T-shirts/long-sleeved cotton shirt for cooler evenings
• Sweater/fleece/raincoat. These may be required for early morning and late afternoon game activities throughout the year.
• Lip balm
• Sports bra – ladies, you may need this for bumpy game drives
• Swimming costume
• Basic medical kit (aspirins, elastoplasts, Imodium, antiseptic cream etc
• Malaria tablets AND anti-histamine cream
• Insect repellent (many lodges do supply sprays)
• Protective suntan lotion particularly for pale and sensitive skins
• Tissues or ‘wet wipes’

Gorilla Trek Packing List

• Sturdy walking shoes as it is a steep and often muddy trek
• Long socks to tuck your trousers into
• Thick trousers to protect against stinging nettles
• Long sleeved top to protect against stinging nettles
• Gardening gloves as you may need to reach for handholds along the trek
• Poncho/raincoat
• Water and snacks
• Good quality, preferably polarized sunglasses
• Camera with waterproof protective casings
• Binoculars, if you are interested in bird watching
• Sunscreen
• Insect repellent
• Wet Wipes
• Hat

Rwanda has a generally reliable telephone and mobile network, with coverage strongest in Kigali, major towns, and tourist areas. Most hotels and lodges provide direct-dial telephones and Wi-Fi, although signal strength may be limited in remote locations such as Volcanoes National Park or Nyungwe Forest. Visitors with roaming-enabled mobile phones can access local networks, but charges may be high. Purchasing a local SIM card is a convenient alternative, and eSIMs are also supported, allowing travellers to activate a local data plan digitally without needing a physical SIM. Internet access is widely available in lodges, hotels, and cafés, but may be less consistent in more isolated areas.

Embark on an extraordinary journey to the heart of East Africa. Aptly named ‘the land of a thousand hills,’ Rwanda is made up of lush volcanic mountains, dense forests, serene lakes, and lively towns, all of which create a stunning backdrop for incredibly unique and unforgettable experiences.

Prepare to discover an extraordinary country steeped in profound history and marked by the unwavering spirit of its people. In 1994, Rwanda experienced a devastating and tragic event known as the Rwandan Genocide. The aftermath of the genocide left deep scars on Rwanda, but the country has since made significant strides in reconciliation, recovery, and rebuilding efforts. Dive into Rwanda’s past, acknowledging the tragic events of 1994, and witness the inspiring journey of progress that transformed the nation into an embodiment of reconciliation and triumph over adversity.

Beyond its tumultuous history, Rwanda boasts a diverse array of wildlife, from the endangered mountain gorillas residing in the protected Volcanoes National Park to the sanctuary of Akagera National Park and the scenic beauty of Lake Kivu.

Prepare for an immersive experience where rich culture and warm hospitality invite you to become part of a journey celebrating nature, history, and the enduring spirit of its people. Prepare for an enriching adventure that will leave an indelible mark on your soul.

Voltage & Frequency

The standard voltage in Rwanda is 240V, with a frequency of 50 Hz.

Top Tips

Generators typically supply electricity in most camps and some lodges/camps only have power in the early mornings and evenings. While batteries can often be recharged during the day in camps, it is recommended to confirm with the camp manager.

Socket Types in Rwanda

Type C (European 2-pin)
Type J (Swiss 3-pin)

Fitness

Participating in gorilla tracking requires good physical fitness to fully enjoy the trek. Expect to climb steep inclines, sometimes steeper than a typical flight of stairs, and navigate through dense vegetation that characterises the park’s terrain.

Guidelines

To ensure the health and well-being of mountain gorillas and for your own safety, strict rules and guidelines have been established. These endangered creatures are highly susceptible to human diseases and stress, especially in the presence of numerous visitors or close encounters.

These are wild animals, and they exhibit a strong protective instinct, especially towards their offspring. Safeguarding their ability to engage in uninterrupted activities such as eating, resting, and socialising is crucial for their health and survival. Therefore, adhering to the guidelines provided during your gorilla trek is essential for your safety, minimising disturbance and contributing to the ongoing conservation of these remarkable creatures.

Health & Safety

To our knowledge, no tourist has ever faced serious harm from habituated gorillas. Nevertheless, adult gorillas are much stronger than humans, so strict adherence to their social codes is advised. Therefore, it is crucial to follow your guide’s instructions regarding the correct protocol in the presence of gorillas.

For the welfare of gorillas, park staff reserve the right to deny a visit to tourists who are unwell. Gorillas are vulnerable to some human diseases, and the fear of potential infection has long concerned researchers. The introduction of a disease by an ill tourist could pose a severe threat, potentially leading to the death of an entire troop if they lack immunity to the specific ailment. To mitigate this risk, it is crucial for visitors to refrain from gorilla trekking if they have a potentially airborne infection, such as the flu or a cold. Additionally, visitors are required to wear a mask, ensuring the safety and health of the gorillas.

Hiking & Trekking Time

The duration of a gorilla trek can vary, spanning from a brief half-hour to an extended nine-hour expedition before returning to camp. Typically commencing at 8:30 am, the trek has the potential to last the entire day.

While the chance of encountering gorillas is exceedingly high, success is not guaranteed. Gorillas are wild animals with unpredictable routines, requiring the expertise and experience of skilled trackers and guides, combined with an element of luck, to locate them in their natural habitat.

Rules & Regulations

• A maximum 6-8 visitors may visit habituated gorillas daily to minimise behavioural disturbance and disease exposure.
• Wash your hands before heading to the gorillas.
• Dispose of all your rubbish.
• Flash photography is strictly prohibited.
• The maximum time spent with gorillas is one hour; if they become agitated, the guide may end the visit early.
• Body language is important! Visitors should not raise arms, point, or stare at the gorillas.
• Stay in a tight group, and avoid clearing vegetation.
• Do not eat or smoke near gorillas.
• Keep a distance of at least 10 meters; if approached within 2-3 meters, slowly retreat or follow the guide’s instructions.
• Gorillas may charge; crouch down, avoid eye contact, wait for them to pass, and never attempt to run.
• Do not touch the gorillas; they are wild animals.
• Maintain low voices until 200 meters away from the gorillas after the visit.
• Visitors must be at least fifteen years old for gorilla trekking.

Health requirements vary from country to country. We recommend you speak to your GP or local Travel Doctor for up-to-date information and advice. The following information is to be used as a guide only.

Malaria: For travel to various regions in Africa, taking precautions against malaria is advisable. Consult with your doctor to determine the recommended prophylactic for your trip.

Yellow Fever: Proof of yellow fever vaccination may be required for entry to Rwanda if arriving from or transiting through a yellow fever risk country

Insurance is a mandatory requirement for your travels, and we strongly advise you to secure Comprehensive Travel Insurance at the time of booking your trip.

Make sure you have a thorough understanding of the Terms and Conditions outlined in your policy and that you are well informed about your insurance coverage to ensure that you are adequately prepared for any unforeseen circumstances during your travels.

Guidelines

It is advised to request the local operator of the hotel/lodge to reconfirm all onward flights before departure to ensure the accuracy of the flight timings.

While most departure taxes (both domestic and international) are typically included in the tickets, certain regional and private airports may require local payment for taxes.

General Luggage & Weight Restrictions on Light Aircraft

Most charter companies strictly adhere to luggage allowances, which can vary from 15kgs to 20kgs per passenger, including camera equipment and hand luggage. It is imperative to check your itinerary for the accurate luggage weight allowance specified for your trip.

Soft bags are the only acceptable form of luggage, as hard suitcases cannot be accommodated due to their physical inability to fit into safari vehicles and small aircraft storage compartments. Pilots must have the flexibility to manipulate soft bags into these compartments.

On certain light aircraft, passengers may also be subject to personal weight restrictions for safety reasons. It is advisable to check with us upon booking to ensure compliance with these guidelines and to address any specific concerns.

Currency

The official currency in Rwanda is the Rwandan Franc (RWF). When exchanging money, US Dollars in cash is the preferred currency, provided the bills are in good condition, without tears, and issued after 2001.

You Should Know

Changing money outside of Kigali may pose challenges so it is essential to be prepared. Additionally, credit cards are not universally accepted, and some lodges may not accommodate card payments.

Local expenses like souvenirs and drinks often require payment in local currency, so it is advisable to have Rwandan Francs with you.

Credit cards are not accepted everywhere, so it is not advisable to rely solely on credit cards as a primary source of funds, particularly in places where card usage may be limited, such as remote lodges. It is recommended to inform your bank before using your credit card overseas, and using a PIN number is considered more secure than a signature. In Africa, Visa is the most widely accepted credit card, with larger establishments also accepting American Express and MasterCard. Diners Club is not generally accepted in most establishments.

• Gorillas in the Mist by Dian Fossey
• My Life with the Chimpanzees by Jane Goodall
• Hotel Rwanda by Terry George & Keir Pearson
• An Ordinary Man: The True Story Behind Hotel Rwanda by Paul Rusesabagina
• A Thousand Hills by Stephen Kinzer

As you prepare for your journey to Africa, consider making a positive impact on local communities by allocating a small space in your luggage for essential items that can significantly improve the lives of those in need.

Explore the Pack for a Purpose initiative, connecting travellers with specific requirements identified by local projects. The website provides a platform where you can find a list of requested items and guidelines for responsible giving.

Additionally, many camps actively engage in community projects, often sharing details on their websites. Take a moment to visit the websites of the camps you’ll be staying at. Check if they have specific needs for supplies that you can bring and donate upon your arrival. A small act of generosity can make a significant difference.

General Safety

Rwanda is considered one of the safest countries in Africa for travellers, with relatively low levels of crime compared to the region. Standard precautions are advised, such as keeping valuables secure, avoiding poorly lit or isolated areas at night, and remaining aware of your surroundings in busy urban centres like Kigali. Petty theft, such as pickpocketing, can occur in crowded markets and tourist sites.

When travelling to national parks or remote areas, follow the guidance of local guides and lodge staff, particularly during gorilla trekking or forest walks. Road conditions outside major towns can vary, so cautious driving is recommended.

Rwanda is politically stable, but it is always sensible to stay informed about local news and any travel advisories. Health and safety considerations include taking malaria precautions in certain regions and ensuring you have appropriate travel insurance.

Safety on Safari & Gorilla Trekking

When staying at safari camps and lodges, they will often give you a safety briefing and there are several key points to keep in mind regarding wildlife respect and safety:

• Wild animals in Africa are not like those found in theme parks; they are not tame.
• Camps are often unfenced, allowing wild animals to roam freely. While attacks are extremely rare, it is crucial to strictly follow camp guidelines to ensure your safety.
• Pay close attention to the camp staff and guides.
• Avoid wandering off on your own without a guide, even within the camp. Once you retire to your room at night, it is important that you do not leave.
• Observe animals silently, minimising disturbance to their natural activities. Loud talking on game drives can frighten the animals away.
• Never attempt to attract an animal’s attention. Avoid imitating animal sounds, clapping your hands, pounding the vehicle, or throwing objects.
• Respect your driver/guide’s judgement regarding proximity to lions, cheetahs, and leopards. Avoid insisting on getting the vehicle closer for a better photograph, as it can disrupt a hunt or cause animals to abandon a hard-earned meal.
• Dispose of litter properly, as litter on the ground can harm or poison animals and birds.
• Never attempt to feed or approach any wild animal on foot, particularly near lodges or in campsites where animals may have become accustomed to human visitors.
• Refrain from smoking on game drives, as the dry African bush is highly flammable, and a flash fire can pose a threat to animals and their habitat.
• Gorilla trekking can involve steep and muddy forest paths; wear sturdy walking shoes, gloves, and use a walking stick if needed.
• Maintain a safe distance from the gorillas, avoid sudden movements or loud noises, and adhere to park rules to protect both yourself and the animals.

There is a wealth of beautiful souvenirs and crafts available for purchase. Look out for vibrant materials, sisal bags, wood or stone carvings, unique artwork, handcrafted jewellery, woven goods, and appealing basketry. Bargaining is a customary practice at markets and roadside stalls but not typically in shops. Locals may initially quote inflated “tourist prices,” and negotiations are expected until a fair value is reached.

Cash in the local currency is widely accepted, as well as US Dollars, while credit cards may only be suitable for larger shops.

Bench Africa is committed to actively supporting anti-poaching initiatives. As part of our dedication to responsible tourism, we emphasise ethical practices and discourage the purchase of items associated with illegal wildlife trade, such as ivory, rhino horn, animal furs/hides, and other prohibited materials. Our commitment aligns with the ban on hunting and the protection of wildlife, reinforcing our stance against activities that harm or exploit endangered species.

Tipping Guidelines

Tipping is customary in Rwanda, though not as widespread as in the United States or Europe. It is discretionary, a way of expressing gratitude for exceptional service.

To assist with budgeting, the following guidelines are provided in US Dollars:
Driver (per person per full day): $5.00
Guide (per person per full day): $10.00
Main gorilla guide (per person): $25.00
Gorilla Porter (per person): $20.00
Hotel porters (per bag): $1.00
Restaurant (per person per meal): $1.00
A la carte dining (percentage of bill): 10%

Australia does not have an Embassy or Consulate in Rwanda so should you require assistance we suggest you contact the Australian High Commission in Kenya.

Consulate General of Rwanda

Mr Michael J Roux
Honorary Consul-General
The Republic of Rwanda in the Commonwealth of Australia

PO Box 18058
Collins Street
East Victoria 8003, Australia

Phone: +61 (0) 401 099 115 – Bronwyn Clarke (Assistant to the Honorary Consul-General)
E-mail: consul-general@rwandacg.org.au

Australian High Commission in Kenya

Riverside Drive, (400 metres off Chiromo Road)
Nairobi, Kenya
Tel: +254 20 4277 100 or +254 20 4277 160

Do I need a Visa to Travel to Rwanda?

We do not provide advice on specific visas as regulations are subject to change and can vary from person to person. Please refer to Smart Traveller for the most up-to-date information. We advise checking visa requirements at the time of booking and again before travelling to keep abreast of any changes that may have occurred.

Visa requirements vary between countries, and it is essential that you acquire the appropriate visa for your journey and ascertain whether it can be applied for in advance or on arrival, in which case you will need the exact physical money. Often, your passport must be valid for at least six months beyond your intended stay, with a minimum of two blank pages (a double page). You will be required to have onward travel documents and sufficient funds. It is advisable to carry photocopies of all important documents.

It is your personal responsibility to confirm that your passport is valid, contains the necessary visa, and that you have all required travel documents.

You Should Know

• Visitors must also be in possession of onward travel documents and have sufficient funds for the duration of their stay.
• It is important to have two blank pages side by side in your passport for the entry and exit stamps to be issued. If there is insufficient space, entry into the country may be denied.
• Yellow Fever: A Yellow Fever vaccination is required. All travellers must carry proof that the Yellow Fever vaccine has been administered at least 10 days prior to travel.

Please double check entry requirements on the Smart Traveller website as this may change at any time.

Climate

Rwanda enjoys a pleasantly mild climate all year, thanks to its high altitude. Daytime temperatures usually hover between 20°C and 27°C, with cooler nights ranging from 12°C to 18°C, making it comfortable for exploring both cities and national parks.

The country has two rainy seasons. The long rains fall from March to May, drenching the landscape and turning the hills a vibrant green. The short rains from October to December bring lighter showers, adding freshness without disrupting travel plans too much.

Gorilla trekking is best during the dry months, from June to September and from December to February, when trails are easier to navigate and visibility is better. The misty forests during these periods also create a magical atmosphere as you track these incredible primates.

Lower-lying regions like Akagera are warmer and sunnier, while the higher-altitude Volcanoes National Park in the north can be cooler and occasionally misty, adding to the drama of a gorilla encounter.